Thursday, 25 June 2009

Access Denied messages when performing an Index Crawl and Event 2436 Warnings

Had an issue recently where I could not Crawl a SharePoint site after setting off a full crawl of my default content source and was receiving the following message "Access is denied. Check that the Default Content Access Account has access to this content, or add a crawl rule to crawl this content."

I was also getting Warnings with Event ID 2436 stating that Access was Denied.

I discovered that this was down to the Loopback problem described in KB896861 and was caused by the site URL not having the NetBIOS name of my SharePoint server, e.g. my server was called MOSS01 but I was trying to crawl my site collection at

I followed the instructions for "Method 1" in the article which are as follows:

To specify the host names that are mapped to the loopback address and can connect to Web sites on your computer, follow these steps:

  1. Click Start, click Run, type regedit, and then click OK.
  2. In Registry Editor, locate and then click the following registry key:
  3. Right-click MSV1_0, point to New, and then click Multi-String Value.
  4. Type BackConnectionHostNames, and then press ENTER.
  5. Right-click BackConnectionHostNames, and then click Modify.
  6. In the Value data box, type the host name or the host names for the sites that are on the local computer, and then click OK.
  7. Quit Registry Editor, and then restart the IISAdmin service.

I started another full crawl after an IISRESET but still received the same errors. I eventually resolved it by resetting all crawled content from the SSP Administration pages as follows:

SSP > Search Administration > Reset all crawled content

This allowed me to perform a full crawl without any errors.

Monday, 15 June 2009

Uninstall Issues with MOSS 2007, WSS Tracing Service Stuck in "Stopping" state

Had a scenario where I needed to uninstall SharePoint 2007 from a server (single MOSS server holding all roles, separate SQL server) as the customers application of SP2 had been unsuccessful so they were getting search service and SSP errors. Also the Search Administration option was not appearing in the SSP (which is part of the Infrastructure updates and should also appear when SP2 is applied). I recreated the SSP and Search Administration appeared but I was still getting lots of Search and SSP errors. In the end I didn’t trust the implementation anymore and decided to reinstall SharePoint cleanly.

Uninstalling SharePoint was unsuccessful as the WSS Tracing service could not be stopped and was stuck in a “Stopping” state. I had no choice but to cancel uninstall and was prompted to reboot the server. Rebooting the server and trying to uninstall again prompted a message saying “Product Installer could not be found..” I could see that the SharePoint services such as WSS Timer, Office SharePoint Search etc were still present in the services console (in a disabled state). So I now had a semi-uninstalled SharePoint server.

There are many articles on how to uninstall SharePoint manually which involve removing registry keys etc but in the end I resolved the uninstall issue by installing MOSS with SP1, it allowed me to do this even though it had not cleanly uninstalled the previous MOSS version on the server. After installing I cancelled the running of the SharePoint Config Wizard and went to add/remove programs and uninstalled the MOSS with SP1 I had just put on. This allowed a clean uninstall of SharePoint. This then allowed me to install MOSS on a "clean" server.

Wednesday, 3 June 2009

Restoring a Site Collection based on the Publishing Portal template loses logo and Top Nav Bar Colour

I created a vanilla site collection using the Publishing Portal template. Backed it up using stsadm –o backup command line then restored it over the same site collection using the stsadm –o restore command line. This resulted in the site Master Page changing appearance as follows:

Before (Vanilla newly created):


After (backed up and restored over vanilla):


As you can see the Top Navigation bar is white and the logo in the top left has disappeared.

I managed to resolve this by opening the Master Page in SharePoint Designer, not checking it our, altering it or saving it, JUST opening it. This fixed the issue. I am running MOSS 2007 SP2. I tried this on another SP2 system and got the same results.

Very strange that just looking at the Master Page in SPD 2007 fixes this.